Think about the brands you recognize instantly — not by their logo, but by how they sound. A certain tone, a turn of phrase, a personality that comes through even in a short email.
Now ask yourself: does your organization have that kind of voice?

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Think about the brands you recognize instantly — not by their logo, but by how they sound. A certain tone, a turn of phrase, a personality that comes through even in a short email.
Now ask yourself: does your organization have that kind of voice?
You're twenty minutes into a design review, and you feel the focus slipping. It starts with the logo — can it be bigger? Then the color palette comes under fire. It should be bolder but also more approachable. By the time someone suggests adding a tagline, the project is being designed by committee, which rarely ends well.
Most of your potential customers aren't ready to buy from you today. Or tomorrow. Or even next month. And that might be the biggest opportunity you're missing.