In our experience, we have seen many organizations working on the fruit and not the important components that produce the fruit.
We are privileged to work with many agriculturally based companies and often rub shoulders with the people who feed us on a daily basis. From that experience, we know that if you ask a farmer, he will tell you that when the fruit is mature, there isn’t much you can do to make it better. You might be able to shine it up a little on your sleeve, but if it’s bad, you’ve just drawn attention to the badness.
The same holds true for what you are selling/promoting (the fruit). Focusing your efforts on the final product and ignoring your brand is an exercise in fruitility (pun intended) and disappointment.
Nature teaches us, along with many other scenarios, that we must look after the plant in order to realize great fruit. We must carefully look after (nurture, empower and protect) the brand, which will then produce the desired results.
We’ve all heard the saying money doesn’t grow on trees. Often, that’s because we haven’t looked after our tree the way we should have.
In a world that measures success by speed, scale and constant activity, it’s surprising to see a company rise to the top by doing less, not more. But that’s exactly what happened with Chick-fil-A. For decades, the fast-food industry has chased the same formula: more hours, more locations, more menu items. If you can serve more people more often, you win (or at least that’s what everyone assumed).
With this week being Black Friday, we’re surrounded once again by bold claims, loud offers and the constant pressure to buy more. It’s the biggest day of the year for retail — the Super Bowl of marketing. But in 2011, Patagonia did something no one expected.
Sometimes success can be its own kind of danger. When things are running smoothly, it’s easy to believe that what worked yesterday will keep working tomorrow. That comfort can slowly turn into overconfidence, and before long, the organization that once led the way is the one struggling to catch up. That’s exactly what happened to Blockbuster.

